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WARRANTY CLAIMS

MAKING A WARRANTY CLAIM

At Desire Technology LLC, we stand by the quality of all our products. Should you have any issue with your G Spot RX (product) purchase, please consult our product support page.

If this does not solve the problem, please first register your G Spot RX and follow the instructions to complete a G Spot RX warranty claim.

WARRANTY CONDITIONS

To activate your warranty simply go to the log-in section of our website and register as a user (in the top right hand corner of the page). Then register your product. Please keep your original purchase receipt as evidence that the date of your claim falls within the warranty period.

Desire Technology LLC products are of the highest quality and come with a 1-year manufacturing warranty. In jurisdictions mandating a longer warranty time, Desire Technology LLC extends the warranty appropriately.

The products are intended for adults only. Desire Technology LLC warrants this product for a period of ONE (1) YEAR, after the date of original purchase, against defects due to faulty workmanship or materials. If you discover a defect and notify Desire Technology LLC during the warranty period, Desire Technology LLC will, at its discretion, replace or repair the product free of charge.

The warranty covers working parts that affect the function of the product. It does NOT cover cosmetic deterioration caused by fair wear and tear or damage caused by accident, misuse or neglect. Any attempt to open or take apart the product (or its accessories) will void the warranty.

Claims under warranty must be supported by reasonable evidence that the date of the claim is within the warranty period. To validate your warranty, please keep your original purchase receipt together with these warranty conditions for the duration of the warranty period.

Products under warranty claim must be returned (together with Return Merchandise Authorization (RMA) number) to Desire Technology LLC carriage paid. Shipping costs are non-refundable.

This undertaking is in addition to a consumer’s statutory rights and does not affect those rights in any way. If you experience any problems with your product, have any questions regarding its operation or believe you are eligible for a warranty claim, please contact customercare@gspotrx.com.

1-YEAR WARRANTY

Claiming on the 1-Year Warranty requires proof of purchase from a G Spot RX Authorized Retailer within the warranty period. This should be returned with the product if it is discovered faulty, and once the fault is confirmed we will replace the product free of charge. If you purchased your product on our web shop we already have your proof of purchase on file.

5-YEAR QUALITY GUARANTEE

Open to everyone who has purchased a Desire Technology LLC product, if you find your product is faulty outside the warranty period, or you have lost your proof of purchase you can claim on this warranty. You will then be entitled to a 50% discount on www.gspotrx.com for the purchase of a new device, limited for one-time use only.